Can I delegate access to my home energy management system?
Yes, you can delegate access to family members or other trusted individuals. This allows them to help with configuration and management of your account and plans, providing flexibility and convenience.
By delegating access to your account to another person, you are consenting to them accessing data related to that energy account. This includes the energy data for assets installed at that premise, accepting and configuring plans and automations at that premise, and controlling assets. Delegating access to one account does not allow the other person to access other accounts that you may have, nor will they have access to your user profile. You can stop sharing at any time, but this will not undo the changes that the delegate did to your accounts while they had access.
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How do I delegate access to my account?
You can share (delegate) access to your Voltello Account with others, and remove access at any time. When you share access to your account, the delegated user will be able to: Accept and modify plans View your energy data Control your devices Add and ...
What is the veXAPI and how do I access it?
Our Customers are asking, via our Feature Requests link on the Village Energy website, for integration with Home Assistant. In response, we are pleased to announce the trial of an external API (called ‘veXAPI’) that allows Customers to access asset, ...
Do I need multiple AirFlex smart thermostats if I have more than one split system?
Yes, you will need one AirFlex Smart Thermostat per split system air conditioner unit to ensure each unit can be individually controlled and optimised. You can purchase bundles with discounts for your second and third AirFlex device: ...
How does the ‘Surplus Solar for Comfort’ plan optimise my energy use?
The automation adjusts your split system air conditioner's temperature based on your home's energy use and the target temperature range you nominate in the Voltello App. If you are using more power than you want, the air conditioner’s electricity use ...
What personal information does Village Energy collect?
Personal information you provide us through the Service includes: Information used to authenticate an individual with something they know, such as passwords, PIN, questions like mother's maiden name; Information that uniquely identifies a specific ...