How do I get support if I encounter issues?

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• What support is available after installation?

  If you need help with the Voltello app or any Voltello devices post-installation, you can contact us for support through the Voltello app. Just select Menu>Support to raise a support request with our Support Desk. We also maintain a comprehensive ...

• How can I get in touch with Village Energy?

  If you want to get in touch with our team with a question, comment , support request or feature suggestion, please submit a ticket to us using this form. You can also email us directly at support@villageenergy.zohodesk.com. We monitor our support ...

• How do I get started in the Voltello App?

  1. Open the App, create your account and add your Address & NMI. You’ll need your NMI if you are planning on registering your site for Flexible Exports / Emergency Backstop. Your NMI is used to find your Utility and show you the correct plan. How do ...

• I don't have a solar consumption monitor, but I really want the curtailment to match my household consumption. What hardware will I need to purchase / set up to get consumption monitoring in place?

  If you have a Fronius inverter, a compatible Fronius smart meter will cost just over $200, however will require an electrician to install. There is also a range of other aftermarket smart meters available and they also need to be installed by an ...

• How do I set my rooftop solar up to communicate?

  This may come as a surprise to most people, but energy utilities don't have real-time information about their customers' rooftop solar. When someone adds solar to their home or business, all the utility can see is that the customer's electricity ...