How do I get support if I encounter issues?
If you have an issue with the Voltello app or the Voltello Link device, you can access support through the Voltello app's help section, where you can raise a support ticket. We also have a comprehensive Knowledge Base and FAQs on our website. If you need help with your inverter or solar panels you may need to contact your installer or the inverter manufacturer.
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What support is available after installation?
If you need help with the Voltello app or any Voltello devices post-installation, you can contact us for support through the Voltello app. Just select Menu>Support to raise a support request with our Support Desk. We also maintain a comprehensive ...
How can I get in touch with Village Energy?
If you want to get in touch with our team with a question, comment , support request or feature suggestion, please submit a ticket to us using this form. You can also email us directly at support@villageenergy.zohodesk.com. We monitor our support ...
I've been invited to test the Voltello app. How do I get access to the beta app via TestFlight?
We are constantly working to improve our app experience and features. We occasionally invite customers to join our beta app testers group. Accessing the Voltello beta app is by invitation only. If you are interested in being a beta tester just let us ...
How do I get started with 'Surplus Solar for Comfort'?
To get started, purchase a bundle of the LinkZB or LinkPro and the AirFlex or Sensibo on our online store. https://village.energy/collections/energy-management-bundles Download the Linkit+ and Voltello apps. Set up your AirFlex using the Linkit+ app ...
How do I get started in the Voltello App?
1. Open the App, create your account and add your Address & NMI. You’ll need your NMI if you are planning on registering your site for Flexible Exports / Emergency Backstop. Your NMI is used to find your Utility and show you the correct plan. How do ...