How do I get support if I encounter issues?

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• What support is available after installation?

  If you need help with the Voltello app or any Voltello devices post-installation, you can contact us for support through the Voltello app. Just select Menu>Support to raise a support request with our Support Desk. We also maintain a comprehensive ...

• How can I get in touch with Village Energy?

  If you want to get in touch with our team with a question, comment , support request or feature suggestion, please submit a ticket to us using this form. You can also email us directly at support@villageenergy.zohodesk.com. We monitor our support ...

• I've been invited to test the Voltello app. How do I get access to the beta app via TestFlight?

  We are constantly working to improve our app experience and features. We occasionally invite customers to join our beta app testers group. Accessing the Voltello beta app is by invitation only. If you are interested in being a beta tester just let us ...

• How do I get started with 'Surplus Solar for Comfort'?

  To get started, purchase a bundle of the LinkZB or LinkPro and the AirFlex or Sensibo on our online store. https://village.energy/collections/energy-management-bundles Download the Linkit+ and Voltello apps. Set up your AirFlex using the Linkit+ app ...

• I don't have a solar consumption monitor, but I really want the curtailment to match my household consumption. What hardware will I need to purchase / set up to get consumption monitoring in place?

  If you have a Fronius inverter, a compatible Fronius smart meter will cost just over $200, however will require an electrician to install. There is also a range of other aftermarket smart meters available and they also need to be installed by an ...