How do I get support if I encounter issues?
If you have an issue with the Voltello app or the Voltello Link device, you can access support through the Voltello app's help section, where you can raise a support ticket. We also have a comprehensive Knowledge Base and FAQs on our website. If you need help with your inverter or solar panels you may need to contact your installer or the inverter manufacturer.
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What support is available after installation?
If you need help with the Voltello app or any Voltello devices post-installation, you can contact us for support through the Voltello app. Just select Menu>Support to raise a support request with our Support Desk. We also maintain a comprehensive ...
How can I get in touch with Village Energy?
If you want to get in touch with our team with a question, comment , support request or feature suggestion, please submit a ticket to us using this form. You can also email us directly at support@villageenergy.zohodesk.com. We monitor our support ...
How do I get started with 'Surplus Solar for Comfort'?
To get started, purchase a bundle of the LinkZB or LinkPro and the AirFlex or Sensibo on our online store. https://village.energy/collections/energy-management-bundles Download the Linkit+ and Voltello apps. Set up your AirFlex using the Linkit+ app ...
How do I get started in the Voltello App?
So you've ordered a Voltello device... what comes next? Before your device arrives, you can get set up in the Voltello App. Before you have your LinkPro... 1. Open the App, create your account and add your Address & NMI. You’ll need your NMI if you ...
I don't have a solar consumption monitor, but I really want the curtailment to match my household consumption. What hardware will I need to purchase / set up to get consumption monitoring in place?
If you have a Fronius inverter, a compatible Fronius smart meter will cost just over $200, however will require an electrician to install. There is also a range of other aftermarket smart meters available and they also need to be installed by an ...