How do I give my installer access to my Voltello account?
After creating your account in the Voltello app, you will need to share access with your installer. This can be done through the app by following the step-by-step guide provided. The installer will then be able to complete the provisioning process.
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How do I delegate access to my account?
You can share (delegate) access to your Voltello Account with others, and remove access at any time. When you share access to your account, the delegated user will be able to: Accept and modify plans View your energy data Control your devices Add and ...
What is the veXAPI and how do I access it?
Our Customers are asking, via our Feature Requests link on the Village Energy website, for integration with Home Assistant. In response, we are pleased to announce the trial of an external API (called ‘veXAPI’) that allows Customers to access asset, ...
Why has my Installer set up a Voltello Link device with my solar installation?
If you've recently had your solar installed or upgraded, your installer might have set up a Voltello Link device for you too. Through 2024, new solar compliance requirements came into effect in various states across Australia. This means that new or ...
What do I need to do with Voltello before my solar installation?
You will need to download the Voltello app, complete the account setup and share access with the installer to avoid any delays on the day of installation. You can use this step-by-step guide to help you get ready for your install. Customer ...
Can I delegate access to my home energy management system?
Yes, you can delegate access to family members or other trusted individuals. This allows them to help with configuration and management of your account and plans, providing flexibility and convenience. By delegating access to your account to another ...