Is the bulk order discount available only for wholesalers purchasing the 50-unit bundle, or can it apply to smaller quantities?
While the 50-unit bundle discount is a standard offering, we can provide custom discounts for smaller quantities on a case-by-case basis. Please contact our sales team for personalised pricing.
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What tiered discount do you provide for bulk orders?
Voltello offers tiered discounts for bulk orders, starting with a 12.5% discount for your first purchase of 50 units. You can purchase Voltello devices directly from the Village Energy on-line store. Volume orders can also be made directly with ...
What kind of installer support is available for technical issues?
Voltello recognises the importance of a smooth provisioning process onsite and the frustration caused by needing to return to site after demobilising. We provide comprehensive installer support for technical issues during installation. If you require ...
What household customer support is available post-installation?
Voltello maintains a Support Desk and detailed Knowledge Base for household customers who can assess this using the Voltello app and via email.
Troubleshooting Provisioning failures
If provisioning failed, here are the first things to check. You can check the Provisioning results to identify what cause the failure: How do I check that the site has been Provisioned successfully? 1. Modbus settings Make sure Modbus TCP is enabled ...
Where can I find the Flexible Exports Plan?
If your Flexible Exports Plan offer isn't shown in the Home Tab, you can head to the Plans and Offers page. Open the 'Menu' Tab, Tap ‘More Plans’, then ‘Newly Available’, You can view and accept the plan from here.