My power values don't seem right / reversed, how can I validate they are correct?
It doesn't happen very often, but it is possible for an installer to incorrectly wire up a smart meter when being installed.
This would cause your grid values to show up incorrectly in your Voltello app.
There is a way to check whether this is happening with your smart meter.
Go to the Home Page in the Voltello app and check the power value during a time when solar PV is definitely not being produced (e.g at night time and also ensure that no batter or EV is discharging during this time. If your smart meter grid value at this time shows as POSITIVE in the Voltello app, it means that energy is being imported from the grid, this is correct and means your wiring is fine.
However, if the grid value shows as a negative number when you check during the circumstances that we have outlined above, then it means your smart meter has potentially been wired incorrectly. In this case, we recommend you contact your installer to discuss having the meter rewired.
Related Articles
My Inverter(s) are not curtailing as expected, or the readings aren't looking right.
If your inverter, meter or other devices are not matching the readings you’re seeing in other linked services and you suspect they are incorrect, or if your curtailment is not working as suspected, here are some common troubleshooting tips to fix ...
How to install your Voltello AirFlex - A step-by-step guide
Thank you for purchasing the Voltello AirFlex. Use the attached step-by-step guide for instructions on how to install your Voltello AirFlex. It’s easy to get started… You’ll need two apps. Start by downloading both apps to you phone using the QR ...
Do I need a consumption meter to access the ‘Surplus Solar for Comfort’ plan?
Yes, a consumption meter is required to access the Surplus Solar for Comfort plan. If you don't have one, you can install an IAM meter to meet this requirement. You can read more about compatible smart meters here: ...
What happens if my solar is not producing enough energy and my usage is higher that the Target Site Power set up in the ‘Surplus Solar for Comfort’ plan?
The plan will adjust the air conditioner’s temperatures within the upper and lower limit so that your electricity consumption is minimised.
My inverter(s) are showing as 'OFF', or my device is offline.
If your inverter, meter or other devices are showing as ‘OFF’, or your Link device is showing as offline, you can try these troubleshooting steps to fix the issue. You will also receive a notification from the app advising your device/inverter is ...