The site application has been rejected, withdrawn or cancelled - what now?
The site application has been rejected, withdrawn or cancelled - what now?
If the site application has been rejected for any reason, you must advise Village Energy so that we can de-commission the site and remove any default limits.
If you have completed provisioning and the site has an export limit of 0kW, this means that the default limit has been received from the utility. You may have to complete an application to the utility and/or a capability test before receiving active ...
Make sure the site has all of the following to ensure successful provisioning. Some warnings will show prior to provisioning if the requirements are not met, for example: Customer’s NMI is blank, or Customer does not have a meter/inverter added to ...
It is the responsibility of the installer to verifying provisioning is successful. You can do this by checking the results of provisioning attempts in the app. There are multiple ways to do this. Please make sure you check that provisioning has been ...
You can access a Customer Step-by-Step Guide that you can share with your customers here. Below are the steps a Household Customer will need to follow, ideally before you arrive on site, but this can be done with the customer whilst you are on site ...
It's easy to add or update a customer's National Metering Identifier (NMI) in the Voltello app. Just follow these steps: 1. Go to Menu in the bottom Navigation Bar: 2. Select 'Energy Account' from the list of Menu options: 3. Select the Account that ...