The site is provisioned but still has a default 0kW Export Limit.
If you have completed provisioning and the site has an export limit of 0kW, this means that the default limit has been received from the utility.
You may have to complete an application to the utility and/or a capability test before receiving active limits.
Utilities have advised that once the application is received and processed, it can take a few days for active limits to be received.
Installers should also check that any local 0kW limits have been removed.
Related Articles
How do I check that the site has been Provisioned successfully?
It is the responsibility of the installer to verifying provisioning is successful. You can do this by checking the results of provisioning attempts in the app. There are multiple ways to do this. Please make sure you check that provisioning has been ...
What does a Customer need to do before the Installer gets to site?
You can access a Customer Step-by-Step Guide that you can share with your customers here. Below are the steps a Household Customer will need to follow, ideally before you arrive on site, but this can be done with the customer whilst you are on site ...
The site application has been rejected, withdrawn or cancelled - what now?
If the site application has been rejected for any reason, you must advise Village Energy so that we can de-commission the site and remove any default limits.
Site Provisioning: Installer Checklist
Make sure the site has all of the following to ensure successful provisioning. Some warnings will show prior to provisioning if the requirements are not met, for example: Customer’s NMI is blank, or Customer does not have a meter/inverter added to ...
Troubleshooting Provisioning failures
If provisioning failed, here are the first things to check. You can check the Provisioning results to identify what cause the failure: How do I check that the site has been Provisioned successfully? 1. Modbus settings Make sure Modbus TCP is enabled ...