What household customer support is available post-installation?

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• What kind of installer support is available for technical issues?

  Voltello recognises the importance of a smooth provisioning process onsite and the frustration caused by needing to return to site after demobilising. We provide comprehensive installer support for technical issues during installation. If you require ...

• Are there specific training materials or support resources available for installers?

  Yes, Voltello offers training materials and support resources for installers, including online briefing sessions, installation guides, and one-to-one support for initial testing. Installers can access dedicated technical support for any questions or ...

• What does a Customer need to do before the Installer gets to site?

  You can access a Customer Step-by-Step Guide that you can share with your customers here. Below are the steps a Household Customer will need to follow, ideally before you arrive on site, but this can be done with the customer whilst you are on site ...

• The CSIP Plan is not being shown to the customer.

  If you or your customer can’t find the CSIP automation plan, make sure you’ve checked the following: 1. Check that the customer’s NMI is valid. We use the NMI to get the Customer’s utility, which defines which CSIP plan they are presented. An ...

• The customer is migrating from another CSIP client to Voltello. What needs to be done?

  If the site has been previously registered with a different controller/client for CSIP compliance, this must be decommissioned and removed before installation and provisioning a Voltello device. This includes third-party controllers (SwitchDin, ...