Voltello recognises the importance of a smooth provisioning process onsite and the frustration caused by needing to return to site after demobilising. We provide comprehensive installer support for technical issues during installation. If you require ...
You can access a Customer Step-by-Step Guide that you can share with your customers here. Below are the steps a Household Customer will need to follow, ideally before you arrive on site, but this can be done with the customer whilst you are on site ...
If you or your customer can’t find the CSIP automation plan, make sure you’ve checked the following: 1. Check that the customer’s NMI is valid. We use the NMI to get the Customer’s utility, which defines which CSIP plan they are presented. An ...
It's easy to add or update a customer's National Metering Identifier (NMI) in the Voltello app. Just follow these steps: 1. Go to Menu in the bottom Navigation Bar: 2. Select 'Energy Account' from the list of Menu options: 3. Select the Account that ...
The CSIP-AUS Provisioning process requires the Household Customer and the Installer to complete a series of steps using the Voltello Link device and the Voltello app. Before sending the Customer Step-by-Step Guide, the installer must create a ...