What is my invitation code for my Voltello device?
Your invitation code is VOLTELLO, unless you have been provided with a special invitation code as part of a trial or by you energy retailer.
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My inverter(s) are showing as 'OFF', or my device is offline.
If your inverter, meter or other devices are showing as ‘OFF’, or your Link device is showing as offline, you can try these troubleshooting steps to fix the issue. You will also receive a notification from the app advising your device/inverter is ...
What is Voltello IQ?
Voltello IQ Voltello IQ is an enterprise control dashboard available to energy utilities. It orchestrates and harmoniously coordinates distributed energy resources to achieve technical, economic and social priorities. Utilities can use Voltello IQ to ...
How do I install my Voltello LinkPro?
Our Voltello LinkPro is designed to be a plug-and-play self-installation device. You do not require the services of an electrician or installer to get the device up and running. With the device you will receive - A power cable - An ethernet cable ...
My Link Device isn't connecting to WiFi/Bluetooth during setup.
If your device is stuck on a connection page while onboarding, please check the following: Make sure you're connecting to a 2.4GHz network. Make sure you're NOT connected to a guest network. Guest networks often prevent devices from talking to each ...
How can I change/update my device's Wi-Fi details?
Please follow the steps to update your device's Wi-Fi credentials. Please note that only 2.4 GHz Wi-Fi networks are supported. 1. Set your Link device (LinkPro or LinkZB) to Bluetooth Pairing mode by pressing the button next to the power port. The ...