What is the Solar Pre-Approval Process?
When you're installing a new PV system with Flexible Exports/Dynamic Connection/Emergency Backstop compliance, you usually have to submit a 'pre-approval application' with the utility before installation. If you don't have solar pre-approval, your provisioning on-site & Voltello's registration with the utility server can fail.
Below are useful links to utility portals that we connect to.

Important: Make sure you read the up-to-date information form the utility. We aim to keep links and information up-to date, however the application process can still be updated or changed by the utility, so make sure you check for updates and have the most recent utility-specific instructions for approval applications.
State/Utility
| Information for Installers
| Application Portal
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VIC
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CitiPower & Powercor
| &
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United Energy
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Ausnet
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Jemena
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SA
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SAPN
| &
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NSW
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Essential Energy
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QLD
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Energex
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Ergon
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