What personal information does Village Energy collect?

What personal information does Village Energy collect?

Personal information you provide us through the Service includes:


  • Information used to authenticate an individual with something they know, such as passwords, PIN, questions like mother's maiden name;

  • Information that uniquely identifies a specific individual such as name, user-name, unique identifier, picture;

  • Information that may describe an individuals origins and lineage such as preferred language;

  • Information that captures or describes an individuals behaviour or activity, online or off such as browsing behaviour on our website or mobile app, call logs, links clicked, household and device or appliance energy usage;

  • Information about historical energy usage and decisions being past energy consumption data, past energy plans, past purchase decisions relating to energy such as rooftop solar, battery storage and appliances;

  • Information about an individuals solar energy such as energy production and solar installation information, device and system configuration settings, appliance usage and panel details;

  • Information that identifies an individuals financial account such as credit card details or bank account;

  • Information about things that an individual owns such as appliances, houses (rented or owned) and other personal possessions;

  • Information about an individuals previous transactions related to energy such as bill payments, income from energy exports, loans for distributed energy resources, energy rebates, subsidies or grants;

  • Information communicated to or from an individual such as text, images, audio, video, digital signatures, records of telephone conversations, emails, notifications, voice mails, along with the metadata associated with the files;

  • Information about a device that an individual uses for personal use such as IP address, Mac address, browser fingerprint;

  • Information that provides a mechanism for contacting an individual such as email address, physical address, telephone number;

  • Information about an individuals location such as GPS coordinates and country as they relate to our hardware devices and use of our interfaces;

  • Other information that we may collecr which is not specifically listed here but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.


In addition to the personal information above, we may also collect the personal information below through customer research as part of pilot projects to trial and develop our Service:


  • Information about what a person knows or believes in relation to energy;

  • Information about an individuals preferences or interests for the purpose of segmenting and marketing such as opinions, intentions, interests, likes and dislikes;

  • Information that describes an individuals characteristics shared with others such as their age range, household type and size, geographic information, partners and dependents;

  • Information about an individuals credit standing as it relates to energy payments such as energy account debt, defaults, arrears;

  • Information about an individuals education or professional career such as job title, education-level and employment status;

  • Information about an individuals family and relationships such as family structure as they are relevant to energy usage within their household.


    • Related Articles

    • Does Village Energy ever share my personal information?

      We share your personal information as described below with the following entities: With your Consent. We may share your personal information with your consent or as otherwise instructed by you. This can include sharing access to your Voltello account ...
    • How does Village Energy use my personal information?

      We may use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection: to provide, operate and improve our service provide information about our products and services to those ...
    • Why are Village Energy and Amber partnering?

      One of the issues affecting solar homes across Australia at the moment is negative feed-in tariffs for solar exports at times. This is a price signal from the market as a result of solar doing such a good job at generating large amounts of energy ...
    • Who is Village Energy and what is Voltello?

      Village Energy is based in Perth, Western Australia. We are an energy technology company established in 2017. Village Energy works with households and energy companies to address energy challenges by using grid-edge technology to help manage Local ...
    • How do I download Village Energy's Linkit+ app?

      Use these QR codes to download the Linkit+ app, or search "Linkit+ Village Energy" in the Google Play Store or Apple App Store. You can also find the LinkIt+ App using the following App and Play Store links: