What rights and choices do I have and how do I request that my account is deleted?
In this section, we describe the rights and choices available to all users:
- Right to Delete. You have a right to request that we delete personal information we maintain about you by contacting us at support@villageenergy.zohodesk.com
- Access or Update Your Information. You may review and update certain personal information in your account profile by logging into your Account or by contacting us at support@villageenergy.zohodesk.com
- Opt out of marketing communications. You may opt out of marketing-related communications by following the opt-out or unsubscribe instructions or by contacting us at support@villageenergy.zohodesk.com , Even if you opt-out of receiving marketing communications from us you may continue to receive service-related and other non-marketing communications.
- Cookies & Browser Web Storage. We may allow service providers and other third parties to use cookies and similar technologies to track your browsing activity over time and across the Service and third party websites.
- Privacy settings. We may make available certain privacy settings on the Service, such as options to control how and whether we share your data with installers. If available, you may exercise these controls using the settings section in both mobile and web applications.
- Choosing not to share your personal information. Where we are required by law to collect your personal information and you do not provide it or you ask us to delete it, we may not be able to provide the Service to you. Additionally, we may not be able to provide you with the Service or the quality of the Service may be affected if (1) you do not provide personal information when requested (2) you withdraw consent previously given or (3) you later ask to delete it.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request.
In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us.
We will respond to your request in a timely manner as required under applicable law.
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How can I get in touch with Village Energy?
If you want to get in touch with our team with a question, comment , support request or feature suggestion, please submit a ticket to us using this form. You can also email us directly at support@villageenergy.zohodesk.com. We monitor our support ...