What support is available after installation?

What support is available after installation?

If you need help with the Voltello app or any Voltello devices post-installation, you can contact us for support through the Voltello app. Just select Menu>Support to raise a support request with our Support Desk. We also maintain a comprehensive Knowledge Base which can be accessed on our website. If you have issues or questions relating to your inverter or solar panels you may need to contact your installer or your inverter manufacturer.

    • Related Articles

    • How do I get support if I encounter issues?

      If you have an issue with the Voltello app or the Voltello Link device, you can access support through the Voltello app's help section, where you can raise a support ticket. We also have a comprehensive Knowledge Base and FAQs on our website. If you ...

    • What do I need to do with Voltello before my solar installation?

      You will need to download the Voltello app, complete the account setup and share access with the installer to avoid any delays on the day of installation. You can use this step-by-step guide to help you get ready for your install. Customer ...

    • What is the difference between the LinkZB and the LinkPro?

      Both the LinkZB and LinkPro integrate with rooftop solar inverters. Refer to this article for compatible inverters. The LinkZB was the original Voltello product developed by Village Energy. The LinkPro is the next generation of the LinkZB and ...

    • What rights and choices do I have and how do I request that my account is deleted?

      In this section, we describe the rights and choices available to all users: Right to Delete. You have a right to request that we delete personal information we maintain about you by contacting us at support@villageenergy.zohodesk.com Access or Update ...

    • Does Village Energy ever share my personal information?

      We share your personal information as described below with the following entities: With your Consent. We may share your personal information with your consent or as otherwise instructed by you. This can include sharing access to your Voltello account ...