What support is available after installation?
If you need help with the Voltello app or any Voltello devices post-installation, you can contact us for support through the Voltello app. Just select Menu>Support to raise a support request with our Support Desk. We also maintain a comprehensive Knowledge Base which can be accessed on our website. If you have issues or questions relating to your inverter or solar panels you may need to contact your installer or your inverter manufacturer.
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How do I get support if I encounter issues?
If you have an issue with the Voltello app or the Voltello Link device, you can access support through the Voltello app's help section, where you can raise a support ticket. We also have a comprehensive Knowledge Base and FAQs on our website. If you ...
What do I need to do with Voltello before my solar installation?
You will need to download the Voltello app, complete the account setup and share access with the installer to avoid any delays on the day of installation. You can use this step-by-step guide to help you get ready for your install. Customer ...
How do I enable Modbus on my Solis inverter?
The models S6-EH1P(3-6)K-L-AU, S6-EH1P(3-8)K-L-PLUS-AU, and S6-EH3P(5-10)K-H-AU ship with the "S2-WL-ST" logger. Other Solis inverters require an S2-WL-ST logger for Modbus-TCP capability. Your installer would likely have set up your logger already. ...
Why has my Installer set up a Voltello Link device with my solar installation?
If you've recently had your solar installed or upgraded, your installer might have set up a Voltello Link device for you too. Through 2024, new solar compliance requirements came into effect in various states across Australia. This means that new or ...
What is the difference between the LinkZB and the LinkPro?
Both the LinkZB and LinkPro integrate with rooftop solar inverters. Refer to this article for compatible inverters. The LinkZB was the original Voltello product developed by Village Energy. The LinkPro is the next generation of the LinkZB and ...