What support is provided for installers who wish to test the system before committing to a larger purchase?

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• Are there specific training materials or support resources available for installers?

  Yes, Voltello offers training materials and support resources for installers, including online briefing sessions, installation guides, and one-to-one support for initial testing. Installers can access dedicated technical support for any questions or ...

• Does the gateway provide insights into power quality and grid behaviour that are actionable for installers?

  Yes, the Voltello IQ dashboard provides detailed insights into power quality and grid behaviour, including voltage levels, frequency, and other critical parameters. These insights can help interested installers diagnose issues and optimise system ...

• I've been invited to test the Voltello app. How do I get access to the beta app via TestFlight?

  We are constantly working to improve our app experience and features. We occasionally invite customers to join our beta app testers group. Accessing the Voltello beta app is by invitation only. If you are interested in being a beta tester just let us ...

• What kind of installer support is available for technical issues?

  Voltello recognises the importance of a smooth provisioning process onsite and the frustration caused by needing to return to site after demobilising. We provide comprehensive installer support for technical issues during installation, including a ...

• What household customer support is available post-installation?

  Voltello maintains a Support Desk and detailed Knowledge Base for household customers who can assess this using the Voltello app and via email.