What tiered discount do you provide for bulk orders?

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• Is the bulk order discount available only for wholesalers purchasing the 10-unit bundle, or can it apply to smaller quantities?

  While the 10-unit bundle discount is a standard offering, we can provide custom discounts for smaller quantities on a case-by-case basis. Please contact our sales team for personalised pricing. b2bsupport@villageenergy.zohodesk.com

• Does the gateway provide insights into power quality and grid behaviour that are actionable for installers?

  Yes, the Voltello IQ dashboard provides detailed insights into power quality and grid behaviour, including voltage levels, frequency, and other critical parameters. These insights can help interested installers diagnose issues and optimise system ...

• How do I get my free trial Voltello LinkZB?

  For a short time, Village Energy is offering free trail Voltello LinkZB devices to interested installers. The trial devices allow you to test the setup and provisioning processes before making a commitment to a larger bulk order. You can access you ...

• What is your return policy?

  Voltello offers a 60-day return policy for unused devices in their original packaging. If the product is defective, we provide a replacement or full refund within the warranty period.

• What kind of installer support is available for technical issues?

  Voltello recognises the importance of a smooth provisioning process onsite and the frustration caused by needing to return to site after demobilising. We provide comprehensive installer support for technical issues during installation, including a ...