Where can I find the Flexible Exports Plan?

If your Flexible Exports Plan offer isn't shown in the Home Tab, you can head to the Plans and Offers page.

1. Open the 'Menu' Tab,
   
2. Tap ‘More Plans’, then ‘Newly Available’,
   
3. You can view and accept the plan from here.

• Related Articles

• CSIP-AUS Provisioning for Flexible Exports - Step-by-Step Guide

  The CSIP-AUS Provisioning process requires the Household Customer and the Installer to complete a series of steps using the Voltello Link device and the Voltello app. Links to the Customer Step-by-Step Guide and the Installer Quick Installation Guide ...

• The CSIP Plan is not being shown to the customer.

  If you or your customer can’t find the CSIP automation plan, make sure you’ve checked the following: 1. Check that the customer’s NMI is valid. We use the NMI to get the Customer’s utility, which defines which CSIP plan they are presented. An ...

• How does the LinkZB / LinkPro facilitate flexible exports for customers with multiple inverters?

  The Voltello LinkZB and LinkPro can manage multiple inverters by connecting them through a central gateway. This setup allows the system to optimise and balance the export of surplus solar energy across all connected inverters in real-time.

• Useful documents for Installers using Voltello Link devices for Flexible Exports

  Technical Documents LinkZB Specification Brochure LinkPro Specification Brochure Brochure for Homeowners Company Brochure Product Warranty Setup Documentation

• Setup Troubleshooting

  Please see the Village Energy troubleshooting page for common issues encountered during setup, and their solutions: Village Energy - Troubleshooting Common Problems Problem: My Customer isn’t available in my App. Solution: Ask Customer to share ...