App Setup
I didn't add my NMI when I created my account. How do I add my NMI now?
It's easy to add or update your National Metering Identifier (NMI) in the Voltello app. Just follow these steps: 1. Go to Menu in the bottom Navigation Bar: 2. Select 'Energy Account' from the list of Menu options: 3. Select the Account that you ...
How do I download Village Energy's Linkit+ app?
Use these QR codes to download the Linkit+ app, or search "Linkit+ Village Energy" in the Google Play Store or Apple App Store. You can also find the LinkIt+ App using the following App and Play Store links:
I've been invited to test the Voltello app. How do I get access to the beta app via TestFlight?
We are constantly working to improve our app experience and features. We occasionally invite customers to join our beta app testers group. Accessing the Voltello beta app is by invitation only. If you are interested in being a beta tester just let us ...
What is my invitation code for my Voltello device?
Your invitation code is VOLTELLO, unless you have been provided with a special invitation code as part of a trial or by you energy retailer.
I have not received an email verification code to complete my account registration, what now?
Once you've downloaded the Voltello app and registered an account, the app will ask for a verification code / OTP that will be emailed to the email address that you have entered when registering in the app. If you do not receive this code very ...
Is there a Voltello web interface or just the app?
Voltello does not have a web interface, you can view your inverter curtailment and other information in our Voltello app.
Is the Linkit+ app the same as the Voltello app?
The Linkit+ and Voltello apps are two seperate apps. In order to onboard the Voltello Airflex device, you will first be required to download the Linkit+ app, create an account and link the device there, and then onboard it to the Voltello app. If you ...
Is Linkit+ app the same as Voltello app?
No, the Linkit+ app and the Voltello app, although both developed by Village Energy, serve different purposes. The Linkit+ app is a companion app to our Voltello app and is designed to provide access to a wide range of smart devices, integrating with ...
What is the subscription fee for the Voltello app?
Our products come with 2 years of subscription to our app. After this the subscription fee is $2 per month, or $20 per year.
I can't find the Linkit+ app in the app store?
When you search Linkit+ in the app store, it sometimes shows results for 'Linkt', and assumes that the search is a spelling/typing error. Please tap the text under the search bar that says: "Search for linkit+ instead". You can also find the LinkIt+ ...
Do I have to pay to download the Voltello app?
No, the Voltello app is completely free to download, there is no cost to download the app. Some of the automation plans offered in the app require you to purchase smart devices (either Voltello devices or third party devices) and some automation ...
Can I download the Voltello app on any phone?
The Voltello app can be downloaded from any phone that is able to access the App Store or the Google Play Store.
How do I download Village Energy's Voltello App?
Use these QR codes to download the Voltello app, or tap on the links below to open the app in the Play/App Store. You can also visit the Apple App Store or the Google Play Store and search for "Voltello Village Energy."