Flexible Export Compliance
Where can I find my Flexible Exports Plan?
If your Flexible Exports Plan offer isn't shown in the Home Tab, you can head to the Plans and Offers page. Open the 'Menu' Tab, Tap ‘More Plans’, then ‘Newly Available’, You can view and accept the plan from here.
How do I delegate access to my account?
You can share (delegate) access to your Voltello Account with others, and remove access at any time. When you share access to your account, the delegated user will be able to: Accept and modify plans View your energy data Control your devices Add and ...
Useful documents for households using Voltello for Flexible Export compliance
· LinkZB Specification Brochure · LinkPro Specification Brochure · Brochure for Homeowners · Flexible Export Compliance FAQ · Customer Step-by-Step Guide
What is the product warranty for Voltello devices?
Voltello devices come with a standard 2-year warranty covering manufacturing defects and hardware malfunctions under normal use conditions. Detailed warranty information can be found here: Product Warranty
How do I maintain control over my system?
You can manage and control your system through the Voltello app. You have the ability to suspend or reactivate your plan, monitor your solar production, and adjust settings as needed to optimise performance. However, please note that deactivating the ...
What support is available after installation?
If you need help with the Voltello app or any Voltello devices post-installation, you can contact us for support through the Voltello app. Just select Menu>Support to raise a support request with our Support Desk. We also maintain a comprehensive ...
How frequently does Voltello by Village Energy roll out new app updates?
Voltello regularly releases new features and firmware updates to enhance functionality and user experience. These updates are typically rolled out at least monthly and can be installed automatically through the app.
What kind of home automation features can I use?
Through the Voltello app, you can schedule appliances, optimise energy use based on solar production, and integrate with smart home platforms like Amazon Alexa and Google Home for voice control. You can explore automation plans that you might be ...
What do I need to do with Voltello before my solar installation?
You will need to download the Voltello app, complete the account setup and share access with the installer to avoid any delays on the day of installation. You can use this step-by-step guide to help you get ready for your install. Customer ...
How do Flexible Exports benefit me?
Flexible Exports allows you to export more solar energy to the grid when demand is high, optimising the use of your solar system. This method provides better value for your solar investment compared to the alternative fixed export limits.
Am I eligible for Flexible Exports?
To be eligible for Flexible Exports, you need a compatible inverter, a reliable internet connection, and you must live in an eligible area. Flexible Exports are available in various states across Australia.
What happens if I deactivate the Flexible Export plan?
Deactivating the plan via the Voltello app will make your inverter non-compliant with Flexible Export requirements, reverting it to a fixed export limit. This will reduce the efficiency and benefits of your solar system.
How do I give my installer access to my Voltello account?
After creating your account in the Voltello app, you will need to share access with your installer. This can be done through the app by following the step-by-step guide provided. The installer will then be able to complete the provisioning process. ...
How do I get support if I encounter issues?
If you have an issue with the Voltello app or the Voltello Link device, you can access support through the Voltello app's help section, where you can raise a support ticket. We also have a comprehensive Knowledge Base and FAQs on our website. If you ...
What can I see in the Voltello app?
The Voltello app provides real-time data on your solar energy production, consumption, and export levels. You can also see when your inverter is being curtailed and manage other connected devices like air conditioners and electric vehicles.
What does the Voltello Link device actually do?
The Voltello LinkPro device connects your solar inverter to the internet, allowing it to adjust in real-time based on grid conditions. This ensures you can export the maximum amount of solar energy without overloading the grid, providing optimal ...
Why do I need to download the Voltello app for Flexible Exports?
The Voltello app is used for setting up your solar installation for Flexible Exports. The app also allows you to temporarily delegate access with your installer for the provisioning process. After the installation, the app allows you to monitor your ...
Why do I need the Voltello Link device for Flexible Exports?
The Voltello LinkPro device ensures your solar inverter complies with the Flexible Export requirements. It receives signals from the grid and controls the amount of solar energy you can export, providing more opportunities to benefit from your solar ...
How does the 'Flexible Export Compliance' plan actually work?
Flexible Exports require the use of a compatible inverter which complies with government requirements that came into effect on the 1st July 2023. The Flexible Export Compliance plan uses the Voltello Link device to turn your solar inverter into a ...