Troubleshooting
My battery isn't charging during curtailment.
Most batteries are configured to charge when there is surplus solar, i.e. when energy is being exported to the grid. When the Voltello link device activates export control (when we limit exports) we maintain a small level of exports (0.05 kW) to ...
My Link Device isn't connecting to WiFi/Bluetooth during setup.
If your device is stuck on a connection page while onboarding, please check the following: Make sure you're connecting to a 2.4GHz network. Make sure you're NOT connected to a guest network. Guest networks often prevent devices from talking to each ...
My device frequently loses connection (WiFi Mesh Network)
If you’ve tried the connection troubleshooting steps and are still experiencing connectivity issues, it might be to do with your device's power supply or the WiFi network. We sometimes find that customers with mesh networks can have their devices ...
My inverter(s) are showing as 'OFF', or my device is offline.
If your inverter, meter or other devices are showing as ‘OFF’, or your Link device is showing as offline, you can try these troubleshooting steps to fix the issue. You will also receive a notification from the app advising your device/inverter is ...
My Inverter(s) are not curtailing as expected, or the readings aren't looking right.
If your inverter, meter or other devices are not matching the readings you’re seeing in other linked services and you suspect they are incorrect, or if your curtailment is not working as suspected, here are some common troubleshooting tips to fix ...
What do different coloured LED lights mean on my LinkZB / LinkPro?
The LinkZB and LinkPro devices have LED lights which blinks different colour combinations depending on the status of the WiFi connection and Bluetooth pairing mode. Please see below for more information on what the combinations of colours indicate. ...
My power values don't seem right / reversed, how can I validate they are correct?
It doesn't happen very often, but it is possible for an installer to incorrectly wire up a smart meter when being installed. This would cause your grid values to show up incorrectly in your Voltello app. There is a way to check whether this is ...
How can I change/update my device's Wi-Fi details?
Please follow the steps to update your device's Wi-Fi credentials. Please note that only 2.4 GHz Wi-Fi networks are supported. 1. Set your Link device (LinkPro or LinkZB) to Bluetooth Pairing mode by pressing the button next to the power port. The ...
Why is my inverter not curtailing when there is a negative FiT or why is my inverter curtailing when there is a positive FiT?
Village Energy retrieves the Amber price at the beginning of each 5minute interval and adjusts the inverter based on that price. Sometimes the Amber price hasn't been updated before we retrieve it, which means we take action based on the previous ...
My LinkZB/LinkPro has lost WiFi Connectivity, how can I reconnect it?
If the LED lights on your LinkZB / LinkPro device are as follows: Green - Solid and Blue - Blinking, please follow these steps to try and reconnect your device to WiFi. Turn off or unplug the device. Wait at least 30 seconds. Plug in the device or ...
How does my WiFi mesh network impact the connectivity between my Inverter and the LinkZB / LinkPro?
In order for the LinkZB / LinkPro to function properly with the Inverter, both need to be on the same network and connected to the same access point (mesh node or satellite). If the WiFi credentials are the same for all access points, try moving the ...