Troubleshooting
My Link Device isn't connecting to WiFi/Bluetooth during setup.
Troubleshooting If your device is stuck on a connection page while onboarding, please check the following: Make sure you're connecting to a 2.4GHz network. Make sure you're NOT connected to a guest network. Guest networks often prevent devices from ...
My device frequently loses connection.
If you’ve tried the connection troubleshooting steps and are still experiencing connectivity issues, it might be to do with your WiFi network. We sometimes find that customers with mesh networks can have their devices frequently changing IP addresses ...
My inverter(s) are showing as 'OFF' or disconnected.
If your inverter, meter or other devices are showing as ‘OFF’, this means the Link device is not receiving data from it. You may also receive notification from the app advising your device is offline. Here are some common troubleshooting tips to fix ...
My Inverter(s) are not curtailing as expected, or the readings aren't looking right.
If your inverter, meter or other devices are not matching the readings you’re seeing in other linked services and you suspect they are incorrect, or if your curtailment is not working as suspected, here are some common troubleshooting tips to fix ...
How do I find the Service Password for my Fronius Inverter?
If you are attempting to upate any settings in your Fronius inverter and are required to enter a Service Password, please reach out to us at support@villageenergy.zohodesk.com so that we can assist. Please quote your inverter make, model and serial ...
What do different coloured LED lights mean on my LinkZB / LinkPro?
The LinkZB and LinkPro devices have LED lights which blinks different colour combinations depending on the status of the WiFi connection and Bluetooth pairing mode. Please see below for more information on what the combinations of colours indicate. ...
My power values don't seem right / reversed, how can I validate they are correct?
It doesn't happen very often, but it is possible for an installer to incorrectly wire up a smart meter when being installed. This would cause your grid values to show up incorrectly in your Voltello app. There is a way to check whether this is ...
How can I change/update my device's Wi-Fi details?
Please follow the steps to update your device's Wi-Fi credentials. Please note that only 2.4 GHz Wi-Fi networks are supported. 1. Set your Link device (LinkPro or LinkZB) to Bluetooth Pairing mode by pressing the button next to the power port. The ...
Why is my inverter not curtailing when there is a negative FiT or why is my inverter curtailing when there is a positive FiT?
Village Energy retrieves the Amber price at the beginning of each 5minute interval and adjusts the inverter based on that price. Sometimes the Amber price hasn't been updated before we retrieve it, which means we take action based on the previous ...
My LinkZB/LinkPro has lost WiFi Connectivity, how can I reconnect it?
If the LED lights on your LinkZB / LinkPro device are as follows: Green - Solid and Blue - Blinking, please follow these steps to try and reconnect your device to WiFi. Turn off or unplug the device. Wait at least 30 seconds. Plug in the device or ...
How does my WiFi mesh network impact the connectivity between my Inverter and the LinkZB / LinkPro?
In order for the LinkZB / LinkPro to function properly with the Inverter, both need to be on the same network and connected to the same access point (mesh node or satellite). If the WiFi credentials are the same for all access points, try moving the ...