How straightforward is the commissioning process, and what are the setup steps required?
The commissioning process for the Voltello LinkZB and LinkPro is designed to be user-friendly and straightforward. It involves connecting the Voltello device to the inverter via Wi-Fi or Ethernet (LinkPro only), setting up the internet connection, and configuring the system via the Voltello app. A detailed installation and commissioning guide can be accessed here to ensure a smooth setup.
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Setup Troubleshooting
Please see the Village Energy troubleshooting page for common issues encountered during setup, and their solutions: Village Energy - Troubleshooting Common Problems Problem: My Customer isn’t available in my App. Solution: Ask Customer to share ...
What is the Solar Pre-Approval Process?
When you're installing a new PV system with Flexible Exports/Dynamic Connection/Emergency Backstop compliance, you usually have to submit a 'pre-approval application' with the utility before installation. If you don't have solar pre-approval, your ...
What kind of installer support is available for technical issues?
Voltello recognises the importance of a smooth provisioning process onsite and the frustration caused by needing to return to site after demobilising. We provide comprehensive installer support for technical issues during installation. If you require ...
What does a Customer need to do before the Installer gets to site?
You can access a Customer Step-by-Step Guide that you can share with your customers here. Below are the steps a Household Customer will need to follow, ideally before you arrive on site, but this can be done with the customer whilst you are on site ...
I've been invited to test the Voltello app. How do I get access to the beta app via TestFlight?
We are constantly working to improve our app experience and features. We occasionally invite customers to join our beta app testers group. Accessing the Voltello beta app is by invitation only. If you are interested in being a beta tester just let us ...