CSIP-AUS Provisioning for Flexible Exports - Step-by-Step Guide

CSIP-AUS Provisioning for Flexible Exports - Step-by-Step Guide

The CSIP-AUS Provisioning process requires the Household Customer and the Installer to complete a series of steps using the Voltello Link device and the Voltello app. 

Links to the Customer Step-by-Step Guide and the Installer Quick Installation Guide are below: 

Additional Articles:

Installers can submit a ticket here and select "I am an installer" if you are on-site, for priority responses.

If you have any other questions contact the Village Energy Support Desk using your Voltello app. Simply select 'Menu' and 'Support'. 






    • Related Articles

    • Where can I find the Flexible Exports Plan?

      If your Flexible Exports Plan offer isn't shown in the Home Tab, you can head to the Plans and Offers page. Open the 'Menu' Tab, Tap ‘More Plans’, then ‘Newly Available’, You can view and accept the plan from here.

    • Troubleshooting Provisioning failures

      If provisioning failed, here are the first things to check. You can check the Provisioning results to identify what cause the failure: How do I check that the site has been Provisioned successfully? 1. Modbus settings Make sure Modbus TCP is enabled ...

    • Site Provisioning: Installer Checklist

      Make sure the site has all of the following to ensure successful provisioning. Some warnings will show prior to provisioning if the requirements are not met, for example: Customer’s NMI is blank, or Customer does not have a meter/inverter added to ...

    • What does a Customer need to do before the Installer gets to site?

      You can access a Customer Step-by-Step Guide that you can share with your customers here. Below are the steps a Household Customer will need to follow, ideally before you arrive on site, but this can be done with the customer whilst you are on site ...

    • The CSIP Plan is not being shown to the customer.

      If you or your customer can’t find the CSIP automation plan, make sure you’ve checked the following: 1. Check that the customer’s NMI is valid. We use the NMI to get the Customer’s utility, which defines which CSIP plan they are presented. An ...