The CSIP-AUS Provisioning process requires the Household Customer and the Installer to complete a series of steps using the Voltello Link device and the Voltello app.
Before sending the Customer Step-by-Step Guide, the installer must create a Voltello account and share their name and email address with the customer. This is necessary for the customer to delegate access to the installer.
Links to the Customer Step-by-Step Guide and the Installer Quick Installation Guide are below:
Additional Articles:
Installers can submit a ticket
here and select "I am an installer" if you are on-site, for priority responses.
If you have any other questions contact the Village Energy Support Desk using your Voltello app. Simply select 'Menu' and 'Support'.