The customer didn't add their NMI when they created their account. How do I add their NMI for them now?
It's easy to add or update a customer's National Metering Identifier (NMI) in the Voltello app. Just follow these steps:
1. Go to Menu in the bottom Navigation Bar:
2. Select 'Energy Account' from the list of Menu options:
3. Select the Account that you would like to edit. Note the customer may have more than one account if they have multiple addresses or have access to others' accounts:
4. Scroll down to locate the 'NMI' field. Add the NMI and click 'Update Details':
This will add the customer NMI to their Account. If you need to correct it you can follow the steps above.
Other articles that may be useful for you to share with the customer:
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