The Link device is not connecting, or can’t find the Inverter.

The Link device is not connecting, or can’t find the Inverter.

If you are not able to discover the Inverter and/or meter, check the following;
  1. The inverter/meter and Link device are all connected to a 2.4GHz network and are NOT connected to a guest network,
  2. The inverter/meter and Link device are connected to the same network,
  3. The inverter and meter are ON,
  4. The inverter firmware (and/or dongle firmware) is up to date.

If you’ve checked the above, try:
  1. Power cycling the inverter, and,
  2. Power cycle the Link Device: unplug for 30sec and re-connect, then re-start the 'Add device' flow from the Home Tab.

If you’re still having trouble, send us a ticket from this link with the following information:
  1. What step of onboarding you are held up at,
  2. The full model and brand of the inverter,
  3. The Customer’s name or NMI.
Tick 'I am an installer' to ensure priority responses if you are on site. 


For more Connection troubleshooting, head to Village Energy - Troubleshooting