Why has my Installer set up a Voltello Link device with my solar installation?

Why has my Installer set up a Voltello Link device with my solar installation?

If you've recently had your solar installed or upgraded, your installer might have set up a Voltello Link device for you too.

Through 2024, new solar compliance requirements came into effect in various states across Australia. This means that new or upgraded solar setups must be able to communicate with energy utilities & grid operators, to report on solar generation, exports and imports. This allows the utilities to have more visibility and control over solar sites, which in turn allows for your site’s export limit to be flexible. These program vary in name by state, for example 'Flexible Exports' in SA, 'Emergency Solar Backstop' in VIC, 'Dynamic Connections' in QLD, and all generally mean the same thing for the customer. 

This means that older sites may have a fixed export limit of 5kW at any time, but newer installs which are compliant can have export limits of up to 10~15kW (depending on your location), with periodic lower limits depending on grid strain.

Many inverter manufacturers do not have the communication functionality required for the Flexible Export compliance, which is where Village Energy comes in. The LinkPro and LinkZB connect to your inverter and provide the functionality and control required by the grid operators, to make your site compliant. If your installer has set up a Link device for you, then you shouldn't have to do anything further. 

If you experience any issues with your Link device, head over to our troubleshooting section for quick fixes. 
    • Related Articles

    • My inverter(s) are showing as 'OFF', or my device is offline.

      If your inverter, meter or other devices are showing as ‘OFF’, or your Link device is showing as offline, you can try these troubleshooting steps to fix the issue. You will also receive a notification from the app advising your device/inverter is ...
    • My Link Device isn't connecting to WiFi/Bluetooth during setup.

      If your device is stuck on a connection page while onboarding, please check the following: Make sure you're connecting to a 2.4GHz network. Make sure you're NOT connected to a guest network. Guest networks often prevent devices from talking to each ...
    • How do I set my rooftop solar up to communicate?

      This may come as a surprise to most people, but energy utilities don't have real-time information about their customers' rooftop solar. When someone adds solar to their home or business, all the utility can see is that the customer's electricity ...
    • What support is available after installation?

      If you need help with the Voltello app or any Voltello devices post-installation, you can contact us for support through the Voltello app. Just select Menu>Support to raise a support request with our Support Desk. We also maintain a comprehensive ...
    • What does the Voltello Link device actually do?

      The Voltello LinkPro device connects your solar inverter to the internet, allowing it to adjust in real-time based on grid conditions. This ensures you can export the maximum amount of solar energy without overloading the grid, providing optimal ...