Ensuring your devices are online - Flexible Exports, Dynamic Connections & Emergency Backstop

Why is it important to keep my Voltello device online?

One of the key requirements for Emergency Backstop, Dynamic Connection or Flexible Exports sites is that your solar devices and the Voltello LinkZB or LinkPro (the controller) must remain connected to the internet. This ensures that when a limit is required, it can be applied at your site. 

Why has my Installer set up a Voltello Link device with my solar installation?

If one or more of your devices is offline, then site limits won't be applied and your site will be non-compliant.

How do I check my device status?

1. Enable notifications from the Voltello App. If your device is offline, you will receive a notification.
   
2. Check the lights on your Voltello device. The LinkZB/LinkPro has a green and blue light. When connected and functional, these lights will be on and stable. If lights start flashing or turn off after it has been successfully connected, there may be a connection issue. What do the coloured LED lights mean on my LinkZB / LinkPro?
   

1. Check the Voltello App. You can view your notifications in the app, and check the status of your plans. You can view the recent status of your plans in the Home tab or on the plan’s page. 
   

What do I do if my device is offline?

Head to our troubleshooting page to find how to get back online.

My inverter(s) are showing as 'OFF', or my device is offline.

What are the requirements for my site?

Requirements vary by state. You can find more information below:

South Australia

https://www.energymining.sa.gov.au/consumers/solar-and-batteries/dynamic-solar-exports 

Victoria

https://www.energy.vic.gov.au/households/victorias-emergency-backstop-mechanism-for-solar 

New South Wales

https://www.energy.nsw.gov.au/nsw-plans-and-progress/regulation-and-policy/public-consultations/solar-emergency-backstop 

Queensland

https://www.treasury.qld.gov.au/policies-and-programs/energy/emergency-backstop-mechanism/ 

https://www.energex.com.au/our-services/connections/residential-and-commercial-connections/solar-connections-and-other-technologies/dynamic-connections-for-energy-exports/about-dynamic-connections 

• Related Articles

• What are Flexible Exports?

  Flexible exports are an alternative to fixed exports, which limit the amount of excess solar that you can export to the grid. Solar flexible exports allow network operators to monitor and adjust rooftop solar exports in real time. This method ...

• Why do I need to download the Voltello app for Flexible Exports?

  The Voltello app is used for setting up your solar installation for Flexible Exports. The app also allows you to temporarily delegate access with your installer for the provisioning process. After the installation, the app allows you to monitor your ...

• Am I eligible for Flexible Exports?

  To be eligible for Flexible Exports, you need a compatible inverter, a reliable internet connection, and you must live in an eligible area. Flexible Exports are available in various states across Australia.

• How do Flexible Exports benefit me?

  Flexible Exports allows you to export more solar energy to the grid when demand is high, optimising the use of your solar system. This method provides better value for your solar investment compared to the alternative fixed export limits.

• Where can I find my Flexible Exports Plan?

  If your Flexible Exports Plan offer isn't shown in the Home Tab, you can head to the Plans and Offers page. Open the 'Menu' Tab, Tap ‘More Plans’, then ‘Newly Available’, You can view and accept the plan from here.