My inverter(s) are showing as 'OFF' or disconnected.

My inverter(s) are showing as 'OFF' or disconnected.

If your inverter, meter or other devices are showing as ‘OFF’, this means the Link device is not receiving data from it. You may also receive notification from the app advising your device is offline.

Here are some common troubleshooting tips to fix this problem.


Check your device’s internet connection and restart your router.
Check that the internet connection is stable (What do different coloured LED lights mean on my LinkZB / LinkPro?), and restart your WiFi router if you’re noticing any connection issues.

Restart your Voltello device
Unplug the Link device, wait 30 seconds, and plug it back in. You also may want to replace the power adapter depending on the age and state of the current adapter.

Check the IP address of the Voltello device
If there is a connection loss, the IP addresses of devices may change when they’re reconnected. Check the IP address if possible.

Check your inverter interface for updates
Pending firmware updates can cause irregular readings. Make sure your firmware and accessories (like dongles) are up to date. You might need to reach out to your installer if you don’t know how to do this. Once you’ve updated your inverter/accessory, wait for a few minutes to see if the readings return.

Restart your inverter
This often helps reset any issues and restore communication.


If you’ve tried the above and still having issues, you can raise a support ticket with the Village Energy Team.

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