My inverter(s) are showing as 'OFF', or my device is offline.
If your inverter, meter or other devices are showing as ‘OFF’, or your Link device is showing as offline, you can try these troubleshooting steps to fix the issue.
You will also receive a notification from the app advising your device/inverter is offline*. Check your Automation's 'event' tile in the home tab to find out the connection issue.
Here are some common troubleshooting tips to fix this problem.
If your automation is showing 'Inverter offline'
'Inverter offline' means the Link device is connected to the network but not receiving data from your inverter. This usually requires action on the inverter to restore connection.
1. Check your inverter interface for updates
Pending firmware updates can cause irregular readings. Make sure your firmware and accessories (like dongles) are up to date. You might need to reach out to your installer if you don’t know how to do this. Once you’ve updated your inverter/accessory, wait for a few minutes to see if the readings return.
2. Restart your inverter
This often helps reset any issues and restore communication.
3. Check the IP address of the Voltello device & inverter
If there is a connection loss, the IP addresses of devices may change when they’re reconnected. The device and inverter should be on the same network and subnet (usually 192.168.X.Y - the 'X' number should be the same for both your Link device and inverter). Check the IP address if possible.
If your automation is showing 'Device offline'
'Device offline' means the Link Device is not connected to the internet, either by losing power or by losing network connection.
1. Restart your Voltello device and reconnect in the app.
Unplug the Link device, wait 30 seconds, and plug it back in. If your device doesn't connect automatically, reconnect via the +New device button and follow the instructions. For more information, see: How can I change/update my device's Wi-Fi details?
2. Check your device’s internet connection and restart your router.
Check that the internet connection is stable (What do different coloured LED lights mean on my LinkZB / LinkPro?), and restart your WiFi router if you’re noticing any connection issues.
3. Replace the power adapter
Try a different power adapter and cord for the link device. When the device loses power connection even briefly, it has to search for the inverter once it power back on, which may cause a disruption in connection.
4. Check your Network Configuration
Make sure you're trying to connect to a 2.4GHz network that is NOT a guest network.
If your Wi-Fi network is a mesh network, please view this article: WiFi Mesh Network with Link Devices
If you’ve tried the above and still having issues, you can raise a support ticket with the Village Energy Team.
* This notification is sent to Voltello users (not the 'Amber Trial' users) as it is a new feature. If you were a part of the Amber Trial and would like to continue receiving new features, you can send us an email for information on how to do this.
Related Articles
How do I enable Modbus TCP on my Fronius Inverter?
For GEN24 Inverters, please see: How do I enable Modbus on my Fronius GEN24? How-To Video: Connecting to the Fronius SnapINverter (Datamanager) user interface You will need to complete these steps for each inverter if you have multiple. 1. Connect to ...How do I find my inverter IP address?
The process for manually finding your solar inverter IP address depends on the make. Use the links below to see how to do this for your solar brand: Fronius - https://youtu.be/jHjE2tK08ok SMA - https://youtu.be/P1Tpz8TB2eo (see 3 minute mark for IP ...How do I find the Service/Admin Password for my Fronius Inverter?
If you are attempting to update any settings in your Fronius inverter and are required to enter a Service or Admin Password, please reach out to us at support@villageenergy.zohodesk.com so that we can assist. Please quote your inverter model and ...My Inverter(s) are not curtailing as expected, or the readings aren't looking right.
If your inverter, meter or other devices are not matching the readings you’re seeing in other linked services and you suspect they are incorrect, or if your curtailment is not working as suspected, here are some common troubleshooting tips to fix ...How do I enable Modbus on my iStore Inverter?
To enable MODBUS communication via HiSolar (iStore WLAN dongle required): Open HiSolar Application Select SET Select Dongle parameter settings Select Modbus TCP Select enabled (unrestricted) Once settings are completed, select finish and disconnect ...