This may come as a surprise to most people, but energy utilities don't have real-time information about their customers' rooftop solar. When someone adds solar to their home or business, all the utility can see is that the customer's electricity usage drops, they can't see how much energy a rooftop solar system offsets energy use. This makes it very challenging for utilities to manage their energy network in the most efficient way.
Because utilities don't have an accurate understanding of how much solar energy is being generated by rooftop solar systems, it can be difficult for them to balance solar with conventional forms of electricity generation to meet customer demand. That's why we need to be able to see and coordinate solar and other flexible energy assets on the grid.
For your rooftop solar, we do this by connecting to it via a smart device. Sometimes your rooftop solar has not been setup by the installer to communicate, which means you need to access your rooftop solar settings to make sure communications are enabled. This might seem like a complicated task, but we have developed easy step-by-step instructions for all of the rooftop solar brands that we support. Please note that Sungrow inverters are set up to communicate already, so if you are a Sungrow owner, good news! You're all set to go.
If you own one of the other supported inverters, you can access step by step instructions below. If you are waiting for a Voltello device to arrive it's a good idea to get your inverter settings right before the device arrives. Be aware that this can take some time, so tackle this when you have some time spare and a cup of tea or coffee. It may also need you to get a temporary password from your installer or inverter manufacturer. But, we are here to help you with this process so please get in touch if you get stuck and need some assistance or pointers.
Please select your brand of inverter to access your instructions: