My Inverter(s) are not curtailing as expected, or the readings aren't looking right.
If your inverter, meter or other devices are not matching the readings you’re seeing in other linked services and you suspect they are incorrect, or if your curtailment is not working as suspected, here are some common troubleshooting tips to fix this problem.
Make sure your devices have been added to the App
Devices will only be detected and displayed once you have added them in the '+ New Device' button from the Home Tab.
Once you’ve added devices like your inverter(s) and Meter, you can configure Automation Plans to control these devices.
Check the Automation Plans
Check that you have configured one solar for amber plan for each inverter you wish to control. Make sure these automations are active by going to the Connections tab, scrolling to find your inverter(s), and tapping the ‘Solar for Amber’ banner.
If the blue Solar for Amber banner isn’t there, then you’ll need to configure a plan by tapping the Solar for Amber offer.
Once you’re viewing the Solar for Amber page, make sure the automation is active by using the toggle to switch between active/suspended. Make sure you check your Plan Preferences to confirm your settings are right for this inverter.
If your device is showing as ‘OFF’, please check the connection settings in this article: My inverter(s) are showing as 'OFF' or disconnected.
Update your app and devices
Pending inverter firmware updates can cause unusual or intermittent readings. Check that your inverter firmware is up to date by logging in to your inverter’s interface or using your WiFi dongle. This will vary depending on what brand of inverter you have, so you may need to check your instructions or contact your installer for information.
You can also head to the App or Play Store and check that your Voltello App is up to date.
Modbus settings
If you’re setting up a new devices, you may have to check that Modbus is enabled and the settings are correct. This varies by brand, but we have the following articles to assist with this:
If you’ve tried the above and still having issues, you can raise a support ticket with the Village Energy Team.
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