Setup Troubleshooting

Setup Troubleshooting

Please see the Village Energy troubleshooting page for common issues encountered during setup, and their solutions:

Common Problems

Problem: My Customer isn’t available in my App.

Solution: Ask Customer to share access.


Problem: There is no CSIP / Flexible Exports plan.

Solution: Customer has ‘rejected’ the CSIP plan. Approve Plan from the ‘Menu / Plans and Offers / More Plans / Newly Available’ menu.



Problem: No inverters or meters are found.

Solution: Move Voltello Link device to the same network and make sure it’s not a ‘Guest’ Wi-Fi network.

Solution: Enable Modbus TCP on all inverters.



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