General Solar Setup FAQs
Solar for NTPWC Setup - Step-by-Step Guide
The Provisioning process requires the Household/Site Customer and the Installer to complete a series of steps using the Voltello Link device and the Voltello app. Links to the Customer Step-by-Step Guide and the Installer Quick Installation Guide are ...
Where should I place my Voltello Link device so it works properly?
Here are a few considerations for you take into account when deciding where to place your Link Pro, Link ZB or Airflex. Your device needs constant power and therefore will need to be installed in close proximity to a power point. WiFi signal strength ...
I have replaced my inverter, how do I remove my old inverter and add the new one?
First, add your new device with the "New Device" button in the Home tab. Once you've added your new inverter, open your plan's page from the Connections tab, and tap 'Use another Device'. Choose 'Select an existing device', and select your new ...
I have a smart meter, how do I add it to the Voltello app?
You can add a compatible Smart Meter through the "New Device" button in the home tab. Please see a list of our compatible smart meters here. Add your Meter: 1. Tap 'New Device' 2. Tap 'Smart meter", then follow the on-screen instructions. 3. Once you ...
I have a Fronius smart meter, what benefit is there in turning on the Night Mode on my inverter and how do I do it?
If you have a Fronius smart meter installed alongside your inverter, it is a good idea to turn the Night Mode on. With night mode enabled, your smart meter records even when the inverter is turned off, capturing your entire household's energy ...
How do I install my Voltello LinkPro?
Our Voltello LinkPro is designed to be a plug-and-play self-installation device. You do not require the services of an electrician or installer to get the device up and running. With the device you will receive - A power cable - An ethernet cable ...
How long after I register and set up my device will it start curtailing?
Once you have connected your inverter with the LinkZB or LinkPro device, it will enter a reboot sequence, which could take up to 1minute. When it appears in the 'Connections' Tab, you can then head to the Plans and Offers page via the 'Menu' Tab, and ...
How do I set my rooftop solar up to communicate?
This may come as a surprise to most people, but energy utilities don't have real-time information about their customers' rooftop solar. When someone adds solar to their home or business, all the utility can see is that the customer's electricity ...
How do I connect my LinkPro to my solar inverter?
The LinkPro communicates with your solar inverter using Wi-Fi. In order to set up this communication, you need to pair the LinkPro device with your Wi-Fi, it can then start sending messages and curtailing. The LinkPro can be paired with your Wi-Fi in ...
What do you use to connect to / control my solar PV?
We have two smart devices called a LinkZB / LinkPro. It is a small device that plugs into a wall socket and that connects to your solar inverter via Modbus using WiFi. You set this up yourself using our Voltello app that we also provide you.
I have two inverters, will I need two LinkPros?
You'll only need one LinkPro for controlling both of them, as long as both inverters are compatible (Is my solar inverter compatible?). If your solar and battery setup has more than one brand of solar inverter, for example, a 5kW Fronius (compatible) ...
How do I know what brand and model my solar inverter is?
Most wall mounted solar inverters have a brand logo on the front, such as Fronius, SMA, Growatt. They also usually display the model on the front too. If you go to your solar inverter and it is not clear what brand and model the inverter is, you can ...
How do I find my inverter IP address?
The process for manually finding your solar inverter IP address depends on the make. Use the links below to see how to do this for your solar brand: Fronius - https://youtu.be/jHjE2tK08ok SMA - https://youtu.be/P1Tpz8TB2eo (see 3 minute mark for IP ...